Do your support organization a favor: create better error messages!

From Adobe Illustrator CS6:


While it’s possible that Adobe has a codified error database for “CANT” … it would seem more likely that someone will need to search through source code to find out what operation cannot complete.

(To fix the above problem, I reset the settings for Illustrator by running as admin and holding down CTRL+SHIFT+ALT. Illustrator starts in a weird mostly not working state, but after shutting down that instance and restarting normally, the error went away).

This one is slightly better:


Although, in a clean install of CS6, I don’t know why I’m getting this error.

Photoshop upon first run was giving me an error message:

Could not open a scratch file because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the "Properties" command in the Windows Explorer to unlock the file.

You’ll note that it mentions a file being locked, but no clear action to take because of this issue.

Here’s what apparently is one cause of this error:

A non-default installation of Windows (or Macs), where your temporary and user folders are not on the installation disk for Photoshop. In my case, I have 3 disks in my computer:

  1. SSD  < Apps installed
  2. 600GB HD  < Users, temporary
  3. 600GB HD < Virtual Machines, backups, etc.

Photoshop (and Illustrator as well actually) try to create the scratch folder on the primary drive, even when they don’t have permission to do so. I changed the setting by:

  1. Run Photoshop as Administrator
  2. Immediately hold CTRL+ALT+SHIFT.
  3. Photoshop will ask if the Settings should be reset. Answer OK.
  4. Go to Edit > Preferences > Performance
  5. Make changes to Scratch Disks:
  6. Click OK and Exit Photoshop
  7. Restart normally.

Nest Update #11: Resetting Ranges

Quick update about a new bug/issue/feature in the Nest thermostat that I’ve encountered.

Here’s the before image:


I’ve used the new Nest 2.0 software to set ranges for the various floors as you can see above. I captured that image on the 30th of May.

Here’s the image from this morning (4th of June):


The first floor is set to Off as I neglected to take a screen shot before I adjusted the setting (and I’d turned the Basement back On earlier, so ignore that).

However, the First Floor had the same range as the Second Floor in the shot above (68-75F) before I switched it to Off. Yes, automatically, two of the active Nests had reset their range from my choice back to the defaults. That’s an expensive choice during the hot muggy summers of Wisconsin (or any time of the year). This is the second time this has actually happened.

It also happened while were were on vacation recently (but I hadn’t had visual evidence). The house went from a range of 62-84F to 68-75F. While I’m sure our house cat appreciated it, our electrical bill will not (as it was extremely hot while we were away).

And if you’re planning on trolling/flaming this post, don’t bother. I won’t publish it.