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Test test test ...

I was trying to check on the status of an order at Dell this morning. When clicking on the details for the order (which for some reason isn't properly associated with my account, but that's another story), instead of any details about my order, I was given another, less helpful set of details:

If I wasn't clear on what technology they're using, I am now. ASP.NET.

It would also seem that they've never gotten this error before, or never bothered to setup a proper crash redirection page. Sigh. It's not like the crash page doesn't indicate how to fix the redirect at least.

Please -- if you want to look like a professional web developer, test test test. I know that bugs slip by though -- so in absence of complete and perfect testing, configure the web site to more gracefully degrade and present the user with a better experience. This is like getting punched in the stomach, if they had a custom redirection page, it would have been more like a slap in the face. If it was your personal web site that crashed, that's forgivable, but if you write applications for companies, big or small, make them robust. Don't punch your customers in the stomach.

More about what I bought after it arrives. It was scheduled to ship in 5-7 business days when I ordered it yesterday. It shipped yesterday.

Comments

They may have had a custom page but if an error occurs in *that* page, you'll still get this error page. http://www.kbalertz.com/Feedback_910434.aspx

Sure, but I'd strongly recommend a STATIC error page as it will 99% of the time work.

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