Update #5, Update #4, Update #3, Update #2, Update #1, Install

I didn’t expect to have another post so soon. But, the Nest experience continues to frustrate and baffle.

On the 3rd of January, I took the following screen shot of our basement schedule for heating:

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Tonight (one day later on the 4th), we headed down to the basement to watch a recorded episode of AMCs Hell on Wheels and it was cold. Frak! What the…

The thermostat reported the temperature in the room was 62F. Seriously? It should have been about 66F at the time I looked.

I brought up the schedule and was disappointed (yet, not shocked given the other problems) to see:

image

All of the evening settings (except Monday?) had disappeared completely. I had not made the change. I don’t understand. I’m no artificial intelligence expert (my wife though has a CS Master’s degree with a specialty in it Smile), but I’m confident any learning algorithm I would write wouldn’t be this stupid and this broken.

If I were a competitor reading this, I’d be laughing just a little. Understand though – Nest still can make this work – don’t rest or expect them to just disappear so easily.

As Nest continues to be silent on these matters, I strongly recommend you not buy a Nest thermostat. It’s an undone expensive piece of hardware, that while shiny and new, isn’t ready for the duties it claims to have mastered.

Update: Janurary 13, 2012 – This happened again. The schedule for Saturday and Sunday was modified to entirely remove the evening set points.  Nest support recommended that I turn off the “learning” feature of the thermostat yesterday and I hadn’t done that yet. But now I will and see if it happens regardless.

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